At GhRetails, we strive to ensure a positive shopping experience for all our customers. If you are not entirely satisfied with your purchase, we're here to help with our straightforward return and refund policy.

Returns

1. Eligibility for Return

Items can be returned within 7 days of receiving the product.

The item must be unused, in its original condition, and accompanied by proof of purchase (receipt or order confirmation).

2. Return Process

Contact our customer service team at Email to initiate a return.

Upon approval, you will receive a return authorization and instructions on how to send the item back.

The customer is responsible for return shipping costs unless the item is defective or we made an error.

4. Condition of Returned Items

Products must include all original packaging, tags, and accessories.

Items that are damaged, altered, or show signs of use will not qualify for a refund or exchange.

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Refunds

1. Refund Eligibility

Refunds will be issued once the returned item is received and inspected.

We shall personally call you to process to make payment. Please allow 7-10 business days for the refund to reflect in your account.

2. Partial Refunds

Partial refunds may be granted for items returned with missing components or damage due to customer negligence.

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Exchanges

If you received a defective or incorrect item, we will exchange it at no additional cost.

Exchanges are subject to product availability

Contact our customer service team at Email to initiate a return.